TWW Distribution, Inc. (“TWW Distribution”, “we”, “our”, or “us”) operates the TWW Distribution mobile application and the website located at https://twwshoponline.com (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services. By accessing or using our Services, you agree to the terms of this Privacy Policy. 1. Information We Collect We may collect the following types of information: a. Personal Information Name Email address Phone number Business information Account login credentials b. Usage Data Pages visited within the app or website Session activity Device type, operating system, and browser c. Location Data (Drivers Only) Real-time GPS location when drivers enable location sharing Route selection and activity status d. Support Information Information submitted through Freshdesk support forms Communication records with our support team 2. How We Use Your Information We use collected information to: Provide and maintain our Services Process orders and manage customer accounts Enable driver location tracking and route visibility Improve platform performance and user experience Communicate with users regarding support, updates, and notifications Send operational alerts and promotional messages (where applicable) 3. Location Tracking For users logged in as drivers: Location tracking is only active when explicitly enabled Location data is used solely for operational visibility within the Live Map feature Customers can view active driver locations in real time We do not track location in the background without user consent. 4. Sharing of Information We do not sell your personal information. We may share information with: Service providers (hosting, analytics, Firebase, Freshdesk) Payment processors Legal authorities if required by law 5. Data Security We implement industry-standard security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security. 6. Data Retention We retain data only as long as necessary for operational, legal, and compliance purposes. 7. Third-Party Services Our Services integrate with third-party providers including: Google Maps (location services) Firebase (authentication, database, notifications) Freshdesk (customer support) These services have their own privacy policies. 8. Your Rights You may: Request access to your personal data Request correction or deletion of your data Opt out of certain communications Contact us at: support@twwshoponline.com 9. Children’s Privacy Our Services are not intended for individuals under 18 years of age. 10. Changes to This Policy We may update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. 11. Contact Us TWW Distribution, Inc. 2855 S Elm Ave, STE 106 Fresno, CA 93706 Email: support@twwshoponline.com Phone: +1 (559) 785-0005
